GUNIAA Fashion – Return & Exchange Policy
Effective Date: April 2026
At GUNIAA Fashion, customer satisfaction is our priority. If you are not completely satisfied with your purchase, please review our Return & Exchange Policy below.
1. Return & Exchange Window
- Returns and exchanges can be requested within 15 days from the date of delivery.
- Requests received after 15 days from the delivery date will not be accepted.
2. Eligibility for Return or Exchange
To qualify for a return or exchange, the product must:
- Be unused, unwashed, and unworn.
- Be in its original condition without any stains, damage, or alterations.
- Be returned with all original tags, labels, clips, laces, accessories, original packaging, and invoice.
- Successfully pass the Quality Check (QC) upon arrival at our warehouse.
3. Returns Accepted For
Returns will only be accepted in the following cases:
- Damaged or defective product received.
- Manufacturing defect.
4. Exchange
- One-time size exchange is provided free of charge, subject to stock availability.
- Any additional exchange request will attract applicable shipping charges.
- Exchange is subject to the availability of the requested size or product.
5. Products Not Eligible for Return or Refund
The following products are not eligible for return or refund:
- Boxers
- Shorts
- Face Masks
- Customized or personalized products
- Products purchased under the SALE category (only size exchange is allowed, subject to availability)
- Products that have been used, washed, altered, damaged, or returned without original tags, packaging, or accessories.
6. Refund Policy
Prepaid Orders
- Approved refunds will be credited to the original payment method or the customer’s UPI account (PhonePe/Google Pay) within 7–21 working days after successful Quality Check.
Cash on Delivery (COD) Orders
- Refunds are provided as GUNIAA Store Credit/Wallet Credit or a Coupon Code, which can be used for future purchases.
7. Non-Refundable Charges
Shipping charges are non-refundable.
In case of approved refunds:
- ₹160 per piece will be deducted for Shirts, T-Shirts, and similar products.
- ₹300 per piece will be deducted for Trousers, Co-ord Sets, Kurtas, and Half Pants.
8. Return Process
Reverse Pickup
- Reverse pickup is available in most serviceable locations.
- Pickup generally takes 3–4 working days.
Self-Ship
If reverse pickup is unavailable in your area:
- Ship the product to our warehouse using a reliable courier.
- Share the courier receipt with our support team.
- Reimbursement of courier charges, if applicable, will be subject to our approval.
9. Quality Check (QC)
- Returned products undergo Quality Check upon arrival.
- QC generally takes 2–3 working days.
- Returns failing QC will not be eligible for refund or exchange and may be shipped back to the customer.
10. Processing Timeline
- Reverse Pickup: 3–4 working days.
- Transit to Warehouse: 7–8 working days.
- Quality Check: 2–3 working days.
- Refund/Exchange Processing: Within 7–21 working days after QC approval.
11. Important Conditions
- Refunds are not available on exchanged products.
- Store credits and coupon codes are non-transferable and cannot be redeemed for cash.
- GUNIAA Fashion reserves the right to reject any return that does not comply with this policy.
- All disputes shall be subject to the jurisdiction of the competent courts where GUNIAA Fashion is registered.
Contact Us
Customer Support
📞 Phone: 8496004444
🕙 Timings: Monday to Saturday | 10:00 AM – 6:00 PM IST
📧 Email: support@guniaa.com
Grievance Officer