At Guniaa Fashions Pvt. Ltd., we aim to provide a transparent and convenient shopping experience. Please read this Return, Exchange & Refund Policy carefully before placing an order.
1. Return & Exchange Window
Customers may raise an eligible return or exchange request within 15 days from the date of delivery.
Requests raised after 15 days from the date of delivery may not be accepted.
All returns and exchanges are subject to:
- Product eligibility
- Verification of the request
- Product condition
- Successful quality inspection
- Terms mentioned in this policy
2. Product Condition for Return or Exchange
To qualify for a return or exchange, the product must be:
- Unused and unworn
- Unwashed
- Undamaged
- Unaltered
- Free from stains
- Free from perfume or body odour
- Free from any signs of use
- Returned with original tags
- Returned with trims and accessories, where applicable
- Returned in the original packaging
- Supported by valid order details or invoice
Products that do not meet these conditions may not be accepted for return, exchange or refund.
3. Eligible Return Reasons
A return request may be considered for the following reasons:
- Damaged product received
- Defective product received
- Manufacturing defect
- Product quality concerns, subject to inspection and verification
- Other eligible reasons specifically approved by Guniaa under this policy
All return requests are subject to verification and approval by Guniaa Fashions Pvt. Ltd.
A change of mind, change of style preference, change of colour preference or change of design preference may not automatically qualify for a return.
4. Exchange Policy
Guniaa offers a one-time size exchange, subject to product and size availability.
The first eligible size exchange will be processed without an additional exchange service charge.
The following conditions apply:
- Exchange is primarily available for size-related requirements
- Exchange is subject to stock availability
- Returned products must pass quality inspection
- Colour, design, pattern or style changes may not be accepted as an exchange request unless specifically approved by Guniaa
If a customer requests an additional exchange after the first exchange, applicable forward and reverse shipping charges may be payable by the customer.
Important
Products received through an exchange are not eligible for return or refund.
5. Non-Returnable & Non-Refundable Products
The following products are not eligible for return or refund:
- Customized products
- Personalised products
- Products received through an exchange
- Boxers
- Shorts
- Sale products
- Final Sale products
- Products specifically marked as Non-Returnable
- Used products
- Worn products
- Washed products
- Altered products
- Products with removed or damaged tags
- Products damaged due to customer handling, misuse or improper care
Customers are advised to check the relevant product page before purchase for any product-specific return restrictions.
6. Return Handling & Reverse Logistics Charges
For approved return requests, the following Return Handling & Reverse Logistics Charges will apply:
Shirts & T-Shirts
₹160 per piece
Trousers, Co-Ords, Kurtas & Half Pants
₹300 per piece
The applicable charge will be deducted from the final refundable amount.
Original shipping charges, additional delivery charges or other logistics charges, wherever applicable, are non-refundable.
7. Reverse Pickup
Where reverse pickup service is available, Guniaa will arrange the return pickup.
The general process is:
- Reverse pickup is usually arranged within 3–4 days after return approval
- The returned product may take approximately 7–8 days to reach our warehouse
- The product will undergo quality inspection after reaching our warehouse
- Refund or exchange processing will begin only after successful quality inspection
Pickup and transit timelines may vary depending on:
- Customer location
- Courier serviceability
- Logistics conditions
- Public holidays
- Operational circumstances
8. If Reverse Pickup Is Not Available
If reverse pickup is unavailable at the customer's PIN code or location, Guniaa may ask the customer to self-ship the product to the designated return address.
Customers must:
- Pack the product securely
- Use a reliable and trackable courier service
- Retain the courier receipt and tracking details
- Share tracking information with Guniaa Customer Support
Self-shipping should be done only after receiving return instructions from Guniaa.
Any reimbursement of self-shipping charges, if applicable, will be subject to prior approval by Guniaa.
9. Quality Inspection
Every returned product is subject to inspection by our warehouse or quality team.
The inspection may include verification of:
- Product condition
- Correct product
- Correct SKU
- Original tags
- Original packaging
- Signs of usage
- Washing
- Alteration
- Damage
- Stains
- Odour
- Missing accessories
- Product mismatch
Refund or exchange approval will be provided only after the product successfully passes the applicable quality inspection.
10. Refund for Prepaid Orders
For eligible prepaid orders, the approved refund will generally be processed within 3–7 working days after successful quality inspection and refund approval.
Refunds may be processed through:
- Original payment method
- Supported UPI method
- Applicable payment gateway
- Another approved payment method, where required
Once the refund is processed by Guniaa, the time taken for the amount to reflect in the customer's account may depend on the bank, payment gateway, card issuer or UPI provider.
11. Refund for Cash on Delivery Orders
For eligible Cash on Delivery (COD) orders, the approved refund will generally be processed within 3–7 working days after successful quality inspection and approval.
COD refunds may be provided through:
- Guniaa Wallet
- Store Credit
- Coupon
- Credit Code
as applicable.
12. Damaged, Defective or Manufacturing Defect
If you receive a damaged or defective product, or believe the product has a manufacturing defect, please contact Guniaa Customer Support with:
- Order number
- Registered mobile number or email
- Product details
- Clear photographs of the product
- Clear photographs showing the damage or defect
- Packaging photographs, where required
- Video evidence, if requested for verification
The request will be reviewed and an appropriate resolution will be provided after verification.
13. Product Quality Concerns
If you have concerns regarding product quality, please contact Guniaa Customer Support with supporting photographs and order details.
Quality-related return requests are subject to inspection and verification.
The following may not necessarily be treated as manufacturing defects:
- Minor colour variations
- Minor print placement variations
- Minor weave variations
- Natural fabric characteristics
- Slight texture variation
- Minor measurement tolerance
- Minor finishing differences that do not affect normal product use
14. Colour & Product Appearance
We make reasonable efforts to display product colours, prints and designs accurately on our website.
However, actual product appearance may vary slightly due to:
- Photography lighting
- Studio lighting
- Screen brightness
- Mobile display settings
- Monitor settings
- Screen resolution
- Fabric characteristics
- Printing process
- Production batch variation
Minor differences caused by these factors may not be considered defects.
15. Customized & Personalised Products
Customized or personalised products are specially produced according to customer-selected requirements such as:
- Name
- Logo
- Photograph
- Artwork
- Design
- Size specification
- Other personalised requirements
Therefore, customized or personalised products are not eligible for return, exchange or refund, except where:
- A verified manufacturing defect exists, or
- Guniaa has supplied a product that differs materially from the confirmed customization instructions
Customers must verify all customization details carefully before confirming the order.
16. Order Cancellation
Customers who wish to cancel an order should contact Guniaa Customer Support as early as possible.
Cancellation may be possible only before the order has been:
- Processed
- Customized
- Packed
- Handed over to the courier
- Dispatched
Once an order has been packed or dispatched, cancellation may not be possible.
For customized or personalised orders, cancellation will not be accepted after production or customization has started.
17. Orders Purchased Under Discounts or Offers
If an order was purchased using:
- Multi-product discounts
- Coupon codes
- Prepaid discounts
- Promotional offers
- Bundle discounts
- Special offers
- Quantity discounts
the refundable amount may be recalculated based on the products actually retained by the customer.
If returning one or more products causes the original order to no longer qualify for a promotional discount, the applicable discount adjustment may be deducted from the refund.
The final refundable amount may therefore be calculated based on:
Amount Paid – Applicable Discount Adjustment – Return Handling & Reverse Logistics Charges – Other Non-Refundable Charges
18. Frequent or Excessive Returns
Guniaa reserves the right to review accounts showing unusually high, repetitive or potentially abusive return activity.
Where repeated returns, misuse of the return process or suspicious activity is identified, Guniaa may:
- Request additional verification
- Restrict return privileges
- Restrict COD availability
- Apply additional return logistics charges where permitted
- Decline certain return requests where justified
Any such decision will be made after internal review.
19. Return or Refund Rejection
Guniaa reserves the right to reject a return, exchange or refund request where:
- The request is raised after the allowed return period
- The product has been used
- The product has been worn
- The product has been washed
- Tags have been removed
- The product has been altered
- The product is damaged due to customer handling
- The returned item is not the originally delivered product
- The returned SKU does not match the order
- Accessories are missing
- Packaging is materially missing or damaged
- The product belongs to a non-returnable category
- The product fails quality inspection
- The request does not meet the conditions of this policy
- Fraudulent, abusive or suspicious return activity is identified
20. Disputed Returns
If there is a dispute regarding the returned product, Guniaa may conduct additional verification before processing the refund or exchange.
During such verification, a refund or exchange may be:
- Delayed
- Adjusted
- Temporarily withheld
- Rejected
depending on the outcome of the investigation.
Guniaa may request additional photographs, videos, courier documents, packaging details or other supporting evidence where necessary.
21. Refund Processing Timeline
The complete return process may include:
Return Request → Eligibility Review → Return Approval → Reverse Pickup → Transit to Warehouse → Quality Inspection → Refund Approval → Refund Processing
The 3–7 working day refund processing period begins after successful quality inspection and refund approval.
Courier transit time and bank/payment processing time are separate from this refund processing period.
22. Customer Responsibility
Customers should inspect the product after delivery and before:
- Wearing
- Washing
- Altering
- Removing tags
- Discarding packaging
Customers should retain the invoice, product tags and original packaging until they are satisfied with the purchase.
Customers are responsible for providing correct and complete information while raising a return or exchange request.
23. Grievance & Customer Support
For any concern related to:
- Return
- Exchange
- Refund
- Damaged product
- Defective product
- Manufacturing defect
- Order cancellation
- Payment
- Delivery
please contact Guniaa Customer Support through the contact information published on our official website:
Please keep your Order Number and registered contact details ready when contacting our support team.
If a complaint requires further review, it may be escalated internally to the appropriate team for resolution.
24. Policy Updates
Guniaa Fashions Pvt. Ltd. reserves the right to modify or update this Return, Exchange & Refund Policy from time to time.
The policy applicable to an order will be subject to the terms published on the website and applicable requirements at the relevant time.
Guniaa Fashions Pvt. Ltd.
Premium Plus Size Fashion for Every Body
Customers are requested to review this Return, Exchange & Refund Policy before placing an order on Guniaa.com.