At Guniaa Fashions Pvt. Ltd., we are committed to providing our customers with a smooth and transparent shopping experience. Please read our Return, Exchange & Refund Policy carefully before placing an order.
1. Return & Exchange Window
Customers may request a return or exchange within 15 days from the date of delivery.
Return or exchange requests received after 15 days from the date of delivery may not be accepted.
All returns and exchanges are subject to product eligibility, verification and successful quality inspection.
2. Product Condition for Return or Exchange
To be eligible for a return or exchange, the product must be:
- Unused and unworn
- Unwashed
- Undamaged
- Unaltered
- Free from stains, perfume, body odour or other signs of use
- Returned with all original tags, trims and accessories
- Returned in the original packaging
- Accompanied by the invoice or valid order details
Products that do not meet the above conditions may not be eligible for return, exchange or refund.
3. Return Reasons
Return requests may be considered for the following reasons:
- Damaged product received
- Defective product received
- Manufacturing defect,
-
Product quality concerns, subject to inspection and quality verification.
All return requests are subject to verification and approval by Guniaa Fashions Pvt. Ltd. in accordance with this policy.
4. Exchange Policy
Guniaa provides a one-time exchange free of exchange charges, subject to product and size availability.
If a customer requests an additional exchange after the first exchange, applicable forward and reverse shipping charges will be payable by the customer.
Important
Products received through an exchange are not eligible for return or refund.
All exchanges are subject to stock availability and successful quality inspection of the returned product.
5. Non-Returnable & Non-Refundable Products
The following products are not eligible for return or refund:
- Customized or personalised products
- Products received through an exchange
- Boxers
- Shorts
- Products purchased from the Sale / Final Sale / Non-Returnable category
- Used or worn products
- Washed products
- Altered products
- Products with removed or damaged tags
- Products damaged due to customer handling or misuse
Please check the product page before purchasing for any product-specific return restrictions.
6. Return Charges & Refund Deductions
For approved returns, the following return handling and logistics deductions will apply:
Shirts & T-Shirts: ₹160 per piece
Trousers, Co-Ords, Kurtas & Half Pants: ₹300 per piece
The applicable amount will be deducted from the final refundable amount.
Original shipping charges, additional delivery charges and other logistics charges, wherever applicable, are non-refundable.
7. Reverse Pickup Process
Where reverse pickup service is available:
- Reverse pickup is generally arranged within 3–4 days after approval of the return request.
- The returned product may take approximately 7–8 days to reach our warehouse after pickup.
- Once the product reaches our warehouse, it will undergo a quality inspection.
- Refund or exchange processing will begin only after successful quality inspection.
Pickup and transit timelines may vary depending on courier serviceability, customer location and logistics conditions.
If reverse pickup is not available at the customer's location, our customer support team may provide alternative return instructions.
8. Quality Inspection
Every returned product will be inspected by our warehouse team.
The quality inspection may include verification of:
- Product condition
- Original tags
- Packaging
- Signs of use or washing
- Damage or alteration
- Correct product and SKU
- Accessories or components supplied with the product
A refund or exchange will be approved only after the returned product successfully passes the applicable quality inspection.
9. Refund for Prepaid Orders
For eligible prepaid orders, the approved refund will generally be processed within 3–7 working days after successful quality inspection.
The refund may be processed through the original payment method or another supported payment method, wherever applicable.
After the refund has been processed by Guniaa, the time taken for the amount to reflect in the customer's account may depend on the bank, card issuer, UPI provider or payment gateway.
10. Refund for Cash on Delivery (COD) Orders
For eligible Cash on Delivery (COD) orders, the approved refund will generally be processed within 3–7 working days after successful quality inspection.
COD refunds may be issued through:
- Guniaa Wallet
- Store Credit
- Coupon / Credit Code
as applicable.
11. Damaged, Defective or Manufacturing Defect
If you receive a damaged or defective product, or believe that the product has a manufacturing defect, please contact Guniaa Customer Support with the following information:
- Order number
- Registered mobile number or email address
- Product details
- Clear photographs of the product
- Clear photographs showing the defect or damage
- Photograph of the packaging, if required
Our team will review the request and provide the appropriate resolution after verification.
12. Product Quality Concerns
If you have a concern regarding product quality, please contact our customer support team with your order details and supporting photographs.
Quality-related return requests are subject to inspection and verification by Guniaa.
Normal characteristics of fabric, minor variations in texture, weave, print placement or colour that do not affect the usability of the product may not necessarily be considered manufacturing defects.
13. Colour & Product Appearance
We make every effort to display product colours and designs as accurately as possible.
However, actual product colours may vary slightly from the images displayed on the website due to:
- Photography lighting
- Screen brightness
- Mobile or computer display settings
- Screen resolution
- Fabric characteristics
- Printing and manufacturing variations
Minor colour or appearance differences caused by these factors may not be considered a product defect.
14. Customized & Personalised Products
Customized and personalised products are specially made according to the customer's selected design, size, name, logo, photograph, artwork or other requirements.
Therefore, customized and personalised products are not eligible for return, exchange or refund, except in cases of a verified manufacturing defect or an error attributable to Guniaa.
Customers are requested to carefully verify all customization details, measurements, size, design and other specifications before confirming the order.
15. Order Cancellation
If you wish to cancel an order, please contact Guniaa Customer Support as soon as possible.
Cancellation may be accepted only if the order has not already been processed, packed, customized or handed over to the courier.
Once an order has been dispatched, cancellation may not be possible and the applicable Return, Exchange & Refund Policy will apply.
Customized or personalised orders cannot be cancelled once customization or production has started.
16. Orders Purchased With Discounts or Promotional Offers
If an order was purchased using any promotional benefit, including:
- Multi-product discounts
- Coupon codes
- Prepaid discounts
- Bundle offers
- Promotional discounts
- Special offers
the refundable amount may be recalculated based on the products actually retained by the customer.
If returning one or more products causes the original order to no longer qualify for the promotional discount, the applicable discount adjustment may be deducted from the refund amount.
The final refund will be calculated based on the value of the products retained, applicable discounts and return deductions.
17. Refund or Return Rejection
Guniaa reserves the right to reject a return, exchange or refund request if:
- The request is made after the permitted return period
- The product has been used or worn
- The product has been washed
- Original tags have been removed or damaged
- The product has been altered
- The product has been damaged due to customer handling
- The returned product is different from the product originally delivered
- Required accessories or components are missing
- The product belongs to a non-returnable category
- The product fails quality inspection
- The return request does not meet the conditions stated in this policy
18. Refund Processing Timeline
The complete return and refund process generally follows these stages:
Return Request → Return Approval → Reverse Pickup → Transit to Warehouse → Quality Inspection → Refund Approval → Refund Processing
Reverse pickup, courier transit and payment processing are handled through different service providers. Therefore, the complete process may take longer than the stated refund processing period.
The 3–7 working day refund period begins after successful quality inspection and refund approval.
19. Customer Responsibility
Customers are requested to check the product, size and order details before using or washing the product.
Please preserve the original packaging, invoice and product tags until you are satisfied with your purchase.
Customers must provide accurate information while raising a return or exchange request.
20. Customer Support
For any return, exchange or refund-related assistance, please contact Guniaa Customer Support through the contact details provided on our official website:
Please keep your Order Number and registered contact details ready when contacting our support team.
Guniaa Fashions Pvt. Ltd.
Premium Plus Size Fashion for Every Body